Privacy Policy

Last updated: March 2025  |  Truck Mechanic Melbourne  |  ABN: 63 688 600 900

1. Who We Are

Truck Mechanic Melbourne (ABN: 63 688 600 900) operates from 61 Foundation Rd, Truganina VIC 3029. We provide mobile truck repair and fleet maintenance services across Melbourne. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information only when it is necessary for our business operations. The types of information we may collect include:

• Contact information — name, phone number, email address and business address
• Vehicle information — make, model, registration number and service history related to vehicles we service
• Service and billing information — details of services provided, invoices and payment records
• Communication records — records of phone calls, WhatsApp messages and emails when relevant to service delivery
• Website usage information — browser type, pages visited and approximate location (collected via standard web analytics tools)

We collect this information directly from you when you contact us, request a service or enter into a fleet contract with us.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, manage and improve our mobile truck repair and fleet maintenance services
• To communicate with you about service bookings, quotes, invoices and follow-up
• To maintain service and compliance records as required by law and by our fleet contract obligations
• To send service reminders and relevant communications about your vehicles (where you have agreed to receive these)
• To improve our website and marketing based on aggregate usage data

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. How We Store and Protect Your Information

Your personal information is stored securely in our business management systems. We implement reasonable security measures to protect your information from unauthorised access, disclosure, alteration or destruction. Fleet service records are retained for a minimum of 7 years as required for NHVR compliance purposes.

5. Sharing Your Information

We may share your information with:

• Parts suppliers — to source parts required for your vehicle repairs (vehicle registration and make/model only)
• Our service technicians — to enable delivery of the services you have requested
• Legal and regulatory authorities — where required by law or in response to a lawful request

We do not share your personal information with any other third parties without your explicit consent.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, contact us at 📧 repair@truckmechanic.au or call +61 424 222 888.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect aggregate, anonymised information about website usage. This information is used to improve our website content and user experience. You can disable cookies in your browser settings, although this may affect some website functionality.

8. Contact and Complaints

If you have questions about this Privacy Policy or wish to make a complaint about how we have handled your personal information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. Continued use of our services after any changes constitutes acceptance of the updated policy.